NFL merchandise is huge—especially during Black Friday season. When fans look for jerseys, jackets, hoodies, or collectibles, NFLShop.com is often the first website they check.
The site looks official, carries every team, and highlights big seasonal discounts. But recently, many shoppers have started asking whether the store is actually reliable.
What the Website Claims to Offer
On the surface, NFLShop.com appears fully legitimate. The homepage features:
- Licensed jerseys from top brands
- Gear for all 32 NFL franchises
- Customizable merchandise
- Black Friday and holiday discounts up to 50%
- Accessories, hats, collectibles, and outerwear
The website layout is clean and professional, and everything looks like an official NFL storefront.
But real customer experiences tell a more complicated story.
Major Concerns and Red Flags
Before buying expensive team gear, here are the biggest issues customers have reported online.
1. Missing or “Delivered” Orders That Never Arrived
Many shoppers say they paid for items that never showed up. In several cases, tracking claimed the package was delivered—but the buyer never received anything.
Others saw their order marked as shipped even though the carrier never actually received the package.
2. Problems With Custom Jerseys
Custom orders—often $150–$200—are a major source of complaints. Some customers had their orders cancelled without any explanation. Support responses were slow, unclear, or not helpful.
3. Payment Confusion
A common issue involves payments being charged but then marked as “not processed.” Some customers had proof from their bank, while the store insisted no payment went through. This leads to delays, frustration, and long waits for refunds.
4. Replacing Problems With Coupons
Several shoppers said customer service offered discount coupons after issues instead of fixing the actual problem. To many, this felt more like a distraction than a proper solution.
Final Verdict — Legit, But With Risks
NFLShop.com is a real store, and it does sell officially licensed NFL merchandise. However, the customer experience varies a lot, especially during busy times like Black Friday.
The biggest problems are:
- Missing packages
- Delayed order updates
- Cancelled custom jerseys
- Slow or unclear customer support
- Payment and refund confusion
Anyone buying from the site—especially expensive or custom items—should read recent reviews, keep screenshots of everything, and track their order carefully.
Proceed with caution, especially during holiday sales when issues appear most frequently.